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Tue, Feb 20, 2018

Terms & Conditions

In using this website you are deemed to have read and agreed to the following terms and conditions:

The following terminology applies to these Terms and Conditions and any or all Agreements: " The Client", “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. "The Company", "The/This Website", “Fatima”, refers to I'm Your Virtual Assistant. “Party”, “Parties”, or “Us”, refers to both the Client and Fatima- the virtual and personal assistant, or either the Client or Fatima- the virtual and personal assistant. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of the assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing Dutch Law.

Article 1. Definitions
1.1 I'm Your Virtual Assistant is a website which provides both virtual and personal assitance to persons who require assistance with any of the services which are offered on the website. By making use of the services that this website offers, you (the Client) accept the general terms and conditions of this website, as well as any additional conditions that may apply.
1.2 I'm Your Virtual Assistant is registered in the Netherlands under Chamber of Commerce number (KvK) 50057014, VAT number NL210224459B02. Our bank details are IBAN: NL54ABNA0422385506, BIC: ABNANL2A in Amsterdam.
1.3 All services provided on the website are paid services.

Article 2. You, the Client
2.1 You must be 18 years or older in order to make use of the services offered by the Company.
2.2 You must provide all relevant information required in order to complete the request.
2.3 The company retains the right to deny anyone from making use of the site's services, should you be younger than 18 years old or anyone who does not agree to the terms and conditions.

Article 3. Payment Conditions
3.1 All prices listed under 'Pricing' are in Euros and are exclusive of 6 % VAT (only applicable to interior cleaning (of homes)) or 21% VAT.
3.1.2 All Clients based in the Netherlands are required to pay either 6% or 21% VAT for any services completed by I'm Your Virtual Assistant.
3.2 By agreeing to the proposed task, cost and delivery date, you agree to all the terms and conditions outlined in 'Terms & Conditions'.
3.2.1 Full payment (including VAT if applicable) is due 7 days after the invoice date.
3.2.2 In case of an ongoing business relation where the Client receives a monthly bill, the total amount owed must be paid in full (including VAT if applicable) no later than 7 days after the invoiced date.

3.3 Failure to pay on time will result in a reminder being sent to you. Failure to pay the outstanding balance within 3 days after receiving the reminder will result in an administration fee of 5 Euros being added to the outstanding invoice. Continued failure of making payment could result in you no longer being allowed to make use of the services provided on the website and may also result in you being contacted by a debt collecting agency.
3.4 It is not possible to receive a reimbursement on a completed task.
3.5 The company retains the right to amend the pricing and any other changes to the services as we see fit.

Article 4. Withdrawal from the Task by the Client
4.1 If you withdraw from the agreed task after work has already commenced by Fatima/the assistant, you will be billed for the hours already spent on the task and payment is due in full no later than 7 days after the invoiced date.

Article 5. Liability & Accountability
5.1 The information on this web site is provided on an "as is" basis. To the fullest extent permitted by law, this Company: excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.
5.2 The Company can not be held accountable for the use of personal information by others which has been made public by yourself on our website. You are advised to handle your personal information on our website with great care.
5.3 The Company can not be held accountable when the normal use of our services become limited, temporarily inaccessible or impossible to access through the distribution of software, viruses, 'junk mail', 'spam' 'chain mailings' etc. by others/3rd parties.
5.4 The Company can not be held accountable for 3rd parties who hack into our website and make changes to our services.
5.5 The Company can not guarantee that the website service that we offer will not have disruptions but strive towards solving any disruptions to our services as quickly as possible.

Article 6. Copyright
6.1 The copyright of the content of this website belongs to I'm Your Virtual Assistant which is registered in Amsterdam, the Netherlands.
6.2 Copyright and other relevant intellectual property rights exists on all text relating to the Company’s services and the full content of this website. No material from this website may therefore be reproduced, modified, amended, loaded, stored, linked, broadcast publicly or privately or distributed without prior written permission from the website administrator.

Article 7. Legislation
7.1 The laws of the Netherlands govern these terms and conditions. By accessing this website [and using our services] you consent to these terms and conditions and to the exclusive jurisdiction of the Dutch courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.

Article 8. Correspondence
8.1 If you have any questions concerning the Terms & Conditions you can send an e-mail to: This email address is being protected from spambots. You need JavaScript enabled to view it.

These terms and conditions form part of the Agreement between the Client and the Company. You accessing this website and/or accepting an offer proposed by Fatima (the PA/VA) indicates your understanding, agreement to and acceptance of the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.

The Terms & Conditions were last amended on 8th of April, 2017.


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